Shipping Policy

MONMOTO by Cupsy delivers personalized and customized gifts including mugs, photo frames, albums, polaroids and other products across India.

1. Order Processing

Orders are processed after we receive the required customization details, such as photos, names, messages or design instructions.

For customized products, production may begin after the customer confirms the customization details or design.

Most orders are dispatched within 2–5 business days, depending on the product and customization requirements.

2. Delivery Time

After dispatch, delivery generally takes approximately 3–7 business days, depending on the delivery location and courier service.

Delivery timelines may be longer for remote locations, during holidays, sales periods, courier disruptions or other circumstances beyond our control.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is placed.

Shipping charges may vary depending on the product, order value, delivery location and courier service.

4. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.

MONMOTO by Cupsy will not be responsible for delays or failed delivery caused by an incorrect, incomplete or unavailable delivery address.

If an order is returned because of an incorrect address, customer unavailability, refusal to accept the parcel or repeated delivery attempts, additional shipping or reshipping charges may apply.

5. Damaged Package

Our products, especially mugs and frames, are carefully packed to reduce the risk of damage during transportation.

If your package appears damaged at the time of delivery, please take photographs/videos of the package before opening it.

If the product is damaged during transit, contact us within 24 hours of delivery with:

• Order number

• Photos of the outer packaging

• Photos/videos of the damaged product

• Unboxing video, if available

We will review the issue and provide an appropriate resolution where applicable.

6. Delayed or Lost Shipments

Once an order has been handed over to the courier, delivery is handled by the respective logistics provider. Delivery may occasionally be delayed due to weather, operational issues, strikes, incorrect address information or other circumstances beyond our control.

If a shipment appears to be lost or significantly delayed, please contact us so that we can assist with the courier investigation.

7. Customized Products

Customized products are made specifically according to the information, photographs, names, messages and design instructions provided by the customer.

Please ensure that all customization details are correct before production begins.

For return and refund conditions, please refer to our Return & Refund Policy.

8. Contact Us

For shipping-related questions or assistance with your order, please contact MONMOTO by Cupsy through the contact details provided on our website.

MONMOTO by Cupsy
Personalized Gifts • Custom Mugs • Photo Frames • Albums